Last updated: November 28, 2024
At Puzzles Unlocked (“we”, “us”, “our”), we take your privacy seriously. This privacy policy explains how we collect, use, and protect your personal information.
Information We Collect
We collect information you provide when you:
- Make a purchase on our store
- Create an account
- Sign up for our newsletter
- Contact our support team
- Comment on our blog
- Engage with our social media
This may include:
- Name and email address
- Billing and delivery address
- Payment information
- Order history
- Product reviews and feedback
- Communication preferences
- Device and browser information
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Provide customer support
- Handle product returns and exchanges
- Send marketing communications (with consent)
- Improve our product offerings
- Enhance website functionality
- Prevent fraud and maintain security
- Comply with legal obligations
Data Protection
We implement security measures to protect your data:
- Secure payment processing (SSL encryption)
- Encrypted data transmission
- Regular security audits
- Limited staff access
- Secure data storage
- Regular security updates
Third-Party Services
We work with trusted partners to operate our store:
- WooCommerce (e-commerce platform)
- Payment processors
- Shipping providers
- Email service providers
- Analytics services
- Social media platforms
These partners may process your data according to their own privacy policies. We carefully select partners who maintain high security standards.
Your Rights
Under data protection laws, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request data deletion
- Object to data processing
- Export your data
- Withdraw marketing consent
Cookies
We use cookies to:
- Remember your shopping cart
- Save your preferences
- Maintain your login session
- Improve site performance
- Analyse site usage
- Enable essential store functions
You can control cookie settings through your browser preferences.
International Data Transfers
As a UK-based business, we primarily process data within the UK. However, some of our service providers may process data internationally. We ensure appropriate safeguards are in place for these transfers.
Retention Period
We retain your personal data for as long as necessary to:
- Complete your purchases
- Fulfil our legal obligations
- Handle potential disputes
- Maintain business records
Contact Us
For privacy enquiries, please contact us.
Updates
We may update this policy occasionally to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or email.