Last updated: November 28, 2024
Introduction
These terms govern your use of our website (puzzlesunlocked.com) and purchase of our products. By using our website or making a purchase, you agree to these terms.
Products
- All products are subject to availability
- Product descriptions and images are for illustration only
- We reserve the right to modify our product range
- Prices are listed in GBP and include VAT where applicable
- Special offers are subject to stated terms and availability
Gift Cards
- Valid for 12 months from purchase
- Non-refundable once redeemed
- Digital delivery via email
- Transferable before use
- Cannot be exchanged for cash
- No cash refunds on remaining balance
Ordering
- Orders are subject to acceptance and availability
- We reserve the right to refuse any order
- Order confirmation emails are not acceptance of order
- Acceptance occurs when we dispatch the product
- Prices valid at time of order only
- Obvious pricing errors will be notified and may be cancelled
Payment
- All prices in GBP (British Pounds)
- Payment processed securely via authorized providers
- Orders processed after payment confirmation
- We accept major credit/debit cards
- Payment must be made in full before dispatch
Delivery
- UK mainland shipping only currently
- Delivery times are estimates, not guarantees
- Tracking provided where possible
- Correct delivery address must be provided
- Additional charges may apply for:
- Express delivery
- Remote locations
- Failed delivery attempts
- We are not liable for delivery delays beyond our control
Cancellation and Returns
Order Cancellation
- Cancel unshipped orders anytime
- Shipped orders cannot be cancelled
- Cancellation requests via email or website
Returns
- 14-day return period from receipt
- Items must be unused and in original packaging
- Return postage at customer’s expense unless faulty
- Refunds processed within 14 days of receipt
- Original shipping costs not refunded unless faulty
Damaged or Faulty Items
- Report within 48 hours of receipt
- Photo evidence required
- Replacement or refund offered
- Return shipping at your own cost
- We reserve right to inspect returned items
Website Use
- Personal, non-commercial use only
- Account details must be kept secure
- Accurate information must be provided
- We may suspend accounts for misuse
Reviews and Comments
- Must be factual and non-offensive
- No spam or commercial content
- We may remove inappropriate content
- You retain ownership of your content
- We may use reviews for marketing
Intellectual Property
- All product designs protected
- Website content copyright protected
- Photos for personal use only
- No commercial reproduction
- Product photos credit manufacturers
- Brand names remain property of owners
Liability
We’re not liable for:
- Indirect or consequential losses
- Product solving difficulties
- Delivery delays outside our control
- Website technical issues
- Third-party service issues
- Losses not reasonably foreseeable
Data Protection
- See Privacy Policy for details
- We protect your personal data
- Data processed as per UK law
- Marketing emails opt-in only
- Secure payment processing
Complaints
- Contact us promptly with issues
- We aim to respond within 48 hours
- UK law and jurisdiction applies
Changes to Terms
- We may update these terms
- Changes effective upon posting
- Continued use implies acceptance
- Major changes notified by email
Contact Us
For all enquiries, please use our contact form.